Return and Refund Policy

Unsuitable Items

We hope you are delighted with your purchase from Timeless Design Sdn. Bhd. | 718253-U. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. Please note that you are entitled to cancel this contract no longer that 7 working days after the day on which your order is received. 

* Restrictions - we are unable to offer a refund or exchange on mattresses or any self assembly furniture once assembly is part or fully completed.

If you wish to return your furniture order, please email info@timelessdesign.com.my or call +60340452211 immediately.

We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. If the original delivery charge was free then a charge of RM100 for the collection will be charged. To arrange a collection please contact the customer service team on +60340452211

The card you used to pay for the goods will be refunded once the goods have been received back into our Distribution Centre.

Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 20% of the original selling price from the refund amount.

The goods must arrive back with us in a fully resaleable condition with original product packaging and instructions where appropriate.

After the 10 days cool off period, no further refunds can be accepted unless due to product faults that occur during the product warranty period.

Damaged/Faulty Goods:

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing info@timelessdesign.com.my or calling +60340452211 immediately.